Clear terms for subscription billing, cancellations and refunds.
This Refund & Cancellation Policy applies to all subscription plans (Starter, Growth, Enterprise) and one-time purchases (e.g., additional ID card credits) made through the Kohin AI TechK platform. By subscribing to our Service, you agree to the terms outlined below.
Subscriptions are billed per student, per year, unless a custom Enterprise agreement specifies otherwise. Payments are processed securely through Razorpay. Your plan auto-renews at the end of each billing cycle unless cancelled in advance from the School Admin dashboard or by contacting our support team.
To cancel a subscription, the School Admin can raise a request from Settings → Billing → Cancel Subscription in the admin panel, or email support@kohinaitechk.com with the school name and account ID. Cancellations take effect at the end of the current billing cycle unless an immediate cancellation with prorated refund is explicitly requested and approved.
Approved refunds are initiated within 5–7 business days and are credited back to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.
If a payment fails but an amount is debited from your account, or if you are charged more than once for the same billing cycle due to a technical error, the excess amount will be automatically refunded within 7 business days. If you don't see the refund, please contact support with your transaction reference ID.
We may revise this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes indicates acceptance of the revised policy.
For billing or refund queries, reach out to support@kohinaitechk.com or call +91 80826 65479, and our team will assist within 1–2 business days.